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Can’t. Remain. Mediocre

Nate Stickney, Managing Partner — Sky Powersports Group
May 20, 2015

I don’t want to beat a dead horse here, but after going through the process of kick-starting new dealership again, the old CRM saga continues. When recruiting a new sales team you’re often stuck with two choices: 1) Hire the guy that’s worked for every competitor within 150 miles or 2) Hire... Read more »

Training Jedi Knights: 7 steps of sales wisdom

Nate Stickney, Managing Partner — Sky Powersports Group
March 17, 2015

Chewbacca was a heck of a nice guy, but let’s face it, he doesn’t belong on the sales floor. Or what about Jabba the Hutt? We’ve all had one of those guys on the team before! Complacency and negativity can spread like a disease and sometimes it’s best to rebuild from scratch. It’s always... Read more »

Warranty claim processing: Organization is the key to success

Brandon Kirschner, Experienced Service Department Manager
March 5, 2015

In my last blog, we talked about that dusty file folder hidden away with all of those unfiled warranty claims. You remember, the one that Joe, the last service manager, left for you. This month we need to talk about getting started with cleaning up that mess and about how getting organized is going to... Read more »

Fantasy Powersports: A commitment to excellence

Nate Stickney, Managing Partner — Sky Powersports Group
February 17, 2015

It’s 9 a.m. Monday morning, and you will soon hear a 20-minute speech from your sales manager about how awesome his fantasy football team played over the weekend. Soon, the entire sales team begins to join in on the discussion. They quote detailed stats, plays, blown calls and standings. You find... Read more »

The Samurai v. The General: The epic battle on price

Nate Stickney, Managing Partner — Sky Powersports Group
January 20, 2015

It’s every powersports dealer’s worst nightmare — that one competitor in your market that sells every unit at $99 over cost. We’ve all dealt with these guys undercutting prices, and matching or beating their prices is simply not sustainable. So what’s the best way to conquer the so-called price... Read more »

Warranty claim processing: Your worst nightmare or a dream come true?

Brandon Kirschner, Experienced Service Department Manager
January 8, 2015

Nearly every service manager has inherited a warrant claims nightmare at some point in his or her career. Buried in some dusty file folder in the dark recesses of that lower left desk drawer is the most hideous of all creatures, the Unpaid Warranty Claims folder. The chances are it is one of the very... Read more »

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