Social Media

The Samurai v. The General: The epic battle on price

January 20, 2015

It’s every powersports dealer’s worst nightmare — that one competitor in your market that sells every unit at $99 over cost. We’ve all dealt with these guys undercutting prices, and matching or beating their prices is simply not sustainable. So what’s the best way to conquer the so-called price... Read more »

Warranty claim processing: Your worst nightmare or a dream come true?

Brandon Kirschner, Experienced Service Department Manager
January 8, 2015

Nearly every service manager has inherited a warrant claims nightmare at some point in his or her career. Buried in some dusty file folder in the dark recesses of that lower left desk drawer is the most hideous of all creatures, the Unpaid Warranty Claims folder. The chances are it is one of the very... Read more »