Making employee satisfaction a top priority
March 15, 2013
Competitive pay, good benefits, added perks help stores retain staff A customer walks into Store A and is immediately greeted by a well-kempt salesperson sporting a huge grin and walking with a hop in her step. In Store B, the customer wanders around and finally finds a salesperson with his shirt untucked,... Read more »
Fay Myers uses events to welcome young riders
Liz Hochstedler, Managing Editor
February 22, 2013
Power 15 dealership in Colorado builds dirt track in parking lot From a customer’s point of view, Fay Myers Motorcycle World seems like it has a staff that likes to party. But from the dealership’s standpoint, it has found the perfect formula for delivering crowd- and money-gathering events. Fay... Read more »
Don’t miss our Power 15 supplement
December 28, 2012
Enclosed with the Dec. 21 edition of Powersports Business is the Power 15 supplement. The editorial program features insights from 15 top dealer principals and GMs. Stay tuned for an expanded program in 2013. The inaugural members of the Power 15 are: Adam Smith’s Harley-Davidson America’s Motor... Read more »
Leo’s South
Liz Hochstedler, Managing Editor
December 28, 2012
Dealer finds pre-owned inventory plentiful At 35 years old, Leo’s South shows no signs of slowing down. The 12-brand dealership situated just south of the Twin Cities has recently undergone a transformation, switching the showroom from a segmented layout to branded displays. The change, which occurred... Read more »
House of Harley-Davidson
Liz Hochstedler, Managing Editor
December 28, 2012
High-quality employees drive dealership Being a Harley-Davidson dealership in the company’s hometown brings with it a high level of expectation, and House of Harley-Davidson has stepped up to the challenge. “We’ve won more Bar & Shield performance awards than, I think, anyone else in the country,”... Read more »
Fay Myers Motorcycle World
Liz Hochstedler, Managing Editor
December 28, 2012
A historic effort to promote the industry Fay Myers Motorcycle World in Greenwood Village, Colo., may be one of the largest, best-known dealerships in the country, but it hasn’t gotten so big that staff has forgotten what’s important — the customers and the industry as a whole. “We try to work... Read more »
Ducati Newport Beach
Jan Plessner, Contributing Writer
December 28, 2012
The world’s most successful Ducati dealer? A 10-day trip to Italy was enough to convince Ducati Newport Beach president Michael Guerin that he loves being at his dealership. “I think I ride less now than when I bought the dealership,” he said. “I love being here. It’s not a job to me. I had... Read more »
Greeley Harley-Davidson and Wild West Motorsports
Chris Peters, Contributing Writer
December 28, 2012
‘Constant attention’ to processes brings success Under one roof, Greeley Harley-Davidson and Wild West Motorsports have been offering customers a wide array of products, and doing so with great success. Greeley earned Harley-Davidson’s Platinum Bar & Shield Award in 2011 and ranks third nationally... Read more »
America’s Motor Sports
Dave McMahon, Editor-in-Chief
December 28, 2012
Doubling down on pre-owned sales From a single-line dealership that his parents opened in 1982, America’s Motor Sports has grown into a thriving three-store chain in and around Nashville, Tenn. Principal Chris Watts grew up in the original store, working summers and weekends before putting his degree... Read more »
Logan Powersports Group
Dave McMahon, Editor-in-Chief
December 28, 2012
Namely, a friendly place to shop The warm, friendly atmosphere that is presented at dealerships within the Logan Powersports Group drives all sales, according to principal Mike Ratz, a second-generation owner of the family business. “That, and the fact that customers are greeted and approached when... Read more »
