customer service
-
Waiting for the big one
I think we are all guilty of waiting for “It.” From the movies we watch, the stories we read, the…
Read More » -
What’s new when customers walk into your dealership?
Change is good. Think of the most successful retail stores regardless of industry, and we can agree that they all…
Read More » -
Get a jump on show follow-up
Most new prospects who visit a dealer’s booth for the first time aren’t ready to commit on the spot. In…
Read More » -
It’s a game of ‘niches’
A customer purchases a new major unit – a snowmobile – from his favorite dealer. As part of the purchase…
Read More » -
Are you prepared to serve all customers?
Recently, while preparing for an upcoming side-by-side ride, I was on the hunt for off-road gear. As a novice, I…
Read More » -
Is your dealership closed when customers want to buy?
Earlier this year, New Jersey Gov. Chris Christie signed a bill into law allowing Sunday motorcycle sales. While pushing for…
Read More »