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The building blocks of empowerment

October 27, 2011

First of three in series. Your whole team knows what to do and is clear on what is expected, right? Hmm… is this something you know for sure, or do you surmise this? Just because that new counter kid knows a computer and rides a dirt bike doesn’t mean he knows what to do at his job. The same applies... Read more »

A success story: How one dealership did it

September 23, 2011

Here comes fall. Things slow down, and reassessments start – the “What ifs.” What if you did this or didn’t do that, what would be different? Clear-headed assessment can be one of the hardest things we do. But when done properly, it’s like turning on a 1,000-watt light bulb, and it shows what... Read more »

Leadership in hard times

July 21, 2011

On a recent morning, I visited a dealership where I was the only person on the sales floor — except for one salesman, who sat at his desk with his back to me. “Hey, how are things going?” I said, hoping he would at least acknowledge my presence. “Not really good man. But I just resign myself.”... Read more »

Are you a leader or a manager?

June 24, 2011

Leader or manager: do you know which one you are? Chances are good that whether or not you realize it, you are both. The manager’s job is to plan, organize and coordinate. The leader’s job is to inspire and motivate. Dealer principals and managers hit the ground running every day. Especially in today’s... Read more »

Leadership: What’s your style?

May 27, 2011

Theories abound on leadership. What kind of leadership is most effective? The best answer is: It depends. You’ve probably worked for several types of leaders, and possibly have demonstrated various types of leadership skills yourself, depending on the situation. Consider these workplace situations: You... Read more »

When good management is not enough

April 29, 2011

Spring has sprung, and the selling season is here! There are products to retail, goals to meet and competition to outshine. I was recently talking to a dealer principal about his direction for the coming selling season. Our conversation centered on the impending removal of his parts manager after more... Read more »

Leadership in your dealership

March 18, 2011

What qualities does it take to be a good leader? Do you look at leadership as being the work of dealer principals, general managers and department managers? If you believe that your leaders are just your managers, think again. Every employee that we have has a responsibility to practice leadership. Leaders... Read more »