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BMW tells customers to stop riding R 1200 RT with Dynamic ESA

BMW-web

June 10, 2014
Filed under News, Top Stories

News Release

BMW Motorrad USA is notifying all owners of the current R 1200 RT, model year 2014, fitted with the Dynamic ESA option that there is a potential defect in the rear spring strut. At the present time it cannot be ruled out that the piston rod of the rear spring strut in connection with the Dynamic ESA option could potentially fail. For this reason, customers are not to ride their motorcycle until further notice. This is a precautionary measure which BMW Motorrad is taking in the interests of customer safety based on a supplier report. To date, there have been no injuries related to this issue. Approximately 804 vehicles are affected by this advisory in the US. A technical campaign is in preparation to replace the part in question.

Customers who have any questions about this campaign are instructed to contact their authorized BMW motorcycle dealer.  Should they require any additional assistance, they may also contact BMW Customer Relations and Services at 1-800-525-7417, or via Email at CustomerService@bmwmotorcycles.com.

Comments

One Response to “BMW tells customers to stop riding R 1200 RT with Dynamic ESA”

  1. Peret Griffiths on June 11th, 2014 5:52 am

    Took delivery of a BMW R1200RT/ SE in April 24, My wife had to go into Hospital to have an operation on the 25 April, so after the recuperation period, she was looking forward to riding our new bike! Only to be told we are not able to ride it owing to a fault!!! needless to say the wife isn’t HAPPY about this, 1). because we dont know when it will be rectified and 2). We only use the bike in fine weather, and like she says if its not recified quickly we will have a £14.310 bike in the garage that is taxed and insured- (wasted money!) and if we cannot use it this year (bad weather-after it is recitified) we will have lost “how many thousand” If we have to wait any lenght of time, she says she would rather have our money back and buy a new bike in the spring of next year— can’t say as I blame her when I look at it like that! We all should stick together and want compensation from BMW-even if only for the Tax and insurance we are out of pocket for.

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