Triumph adds 24/7 customer service support
January 1, 2014
Filed under Features
Triumph, the fastest growing import motorcycle brand in North America, has launched the industry’s first 24/7 customer support initiative.
Triumph’s new customer support covers the U.S. and Canada and provides tech support and motorcycle advice, and can facilitate roadside assistance. The service will operate 365 days a year, incuding all holidays, and can be reached at 888/284-6288 or via a Live Chat button on shop.triumphmotorcycles.com.
“Like us, Triumph owners are passionate about the brand and the motorcycle lifestyle,” said Greg Heichelbech, CEO of Triumph North America. “Our dealers and Triumph owners think about motorcycles when they’re awake and dream about them when they’re asleep. We want to be there to support them at any time, even when they can’t sleep because they have a burning question.”
Heichelbech noted that Triumph wants to lead the industry in customer support and better serve its rapidly growing customer base in the U.S. and Canada.
Triumph’s previous customer support hours were 8:30 a.m. to 8 p.m. Monday through Friday and 10 a.m. to 6 p.m. Saturday (EST).